Fault Management (FM) Service L2. (LSS08635)

About Client: Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

No. of Requirements – 1

Education: Diploma,Graduate from reputed university or equivalent.

Experience:- 2+ years

Job Description-

·         Provide 24/7 Alarm Monitoring and L1 support on RAN network elements.

·         Perform L1 Health Checks and rectify any issues found.

·         Perform RAN Alarm Analysis and rectify any issues found.

·         Perform L1 troubleshooting and Fault restoration:  First respond to TT raised by L0 Surveillance, L1 Health checks, Performance Team (PM GNOC) or Customer Fault Team (CPD).

·         Implement agreed workarounds.

·         Update TT with L1 fault information, impact analysis and rectification.

·         Provide interface to other support levels and teams.

·         Capture network data ie logs for L2.

·         Follow agreed escalation timeframes.

·         Update Corrective Action Register.

·         Review and awareness of CR activity.

·         Develop and maintain L1 processes. 

·         Develop and maintain L1 job aids.

·         Join and provide updates on technical bridges.

·         Management reports of effectiveness of RAN L1 functions.

·         Provide agreed reports.

·         Contribute to audit requests.

·         Performance report fetching from Netact and filter shared counter by care team for further analysis.

Salary Budget: - 5.50 Lpa

Designation: - Fault Management (FM) Service L2.

Location :Chennai

Employment Type: - Contractual

 Payroll: - Lobo staffing Solutions Pvt. Ltd.