About Clients: Our client is an Indian multinational paint company, headquartered in Mumbai. The company is engaged in the business of manufacturing, selling and distribution of paints, coatings, products related to home décor, bath fittings and providing related services. The company offers a diverse range of wall paints, ensuring vibrant colours and long-lasting protection.
Role : Customer Care Associate
Job Description
- This is an individual contributor role in a high-performance environment. As a paint advisor, you will be expected to connect with potential customers, setup onsite visits and explain the entire painting process through home painting services.
Responsibilities
- Help and guide customers at their residence by explaining different product and finish options.
- Daily updates of all activities on the CA app.
- Site inspection & evaluation for surface defects and recommend most suitable solutions.
- Site measurement & preparation of painting estimate as per rate card and after consultation with store owner / Store in charge.
- Appointment of contractors for execution of painting work Supervision of ongoing / WIP sites for ensuring adherence to client recommended guidelines and on time work completion.
- Timely resolution of customer complaints, if any Help to generate leads/clients through market visits.
- Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help.
- Daily reporting of the collections and site status to store owner / store in charge and senior officer.
- Maintaining the reports / formats as mandated by Client
- Co-ordinate with contractors and ensure their attendance in all contractor training programs organized by Client
- Cross selling of product categories on PT sites.
- During market scanning provide leads to other team members.
Requirements
- Good Communication skills.
- Good relationship building power.
Education: Graduate in any field
Key Result Areas: Total sales
Job Location: Surat
Experience: 1 year
Salary:- Up to 20K NTH + PF ESIC + 3 to 4k TA
Employment Type: - Contractual
Payroll: - Lobo Staffing Solutions Pvt. Ltd.
Posted On:
27-Feb-2025
Function:
Sales & Business Development
Industry:
Construction & Building Materials
Location:
Surat
Employment Type:
Full Time