Helpdesk lead (LSS08546)

About Client: - Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

Job Profile : Helpdesk Lead

No. of Requirements – 1

Education: Diploma,Graduate from reputed university or equivalent

Experience:- 4+ years

Job Description-

·  Microsoft 365 (M365): Intermediate knowledge.

·   Hands-on experience in managing users, licenses, mailboxes, and basic troubleshooting across services like Outlook, Teams, and SharePoint.

·  Active Directory (AD) & Azure Active Directory (AAD): Intermediate knowledge.

·  Ability to manage user accounts, groups, GPOs, and access controls in AD, along with identity and access management in Azure AD.

·   Microsoft Intune: Intermediate knowledge.

·  Experience in device enrolment, policy configuration, application deployment, and endpoint security management using Intune.

·  Patching Lifecycle Management: Intermediate knowledge.

·  Knowledge of planning, testing, deploying, and monitoring OS and application patches to ensure systems remain secure and compliant

·  Network Lifecycle Management: Intermediate knowledge.

·  Knowledge of Wi-Fi, LAN ,WAN ,  ClearPass NAC, EDR , DLP Systems deployed for  enterprise customer.

·  Desktop Support Skills:

·  End User Support and Ticketing – Mandatory.

·   VIP and Onsite User Management – Mandatory.

·   Soft Skills (Mandatory).

·   Strong verbal communication skills.

·  Team management and leadership capabilities.

·    Preferred Qualifications.

·    ITIL certification (preferred).

·   Experience with enterprise ticketing tools (ServiceNow, etc.).

·   Strong problem-solving and analytical skills.

·   Key Competencies:.

·  Customer-centric approach Ability to handle high-pressure situations Strong coordination and stakeholder manage.

Salary Budget: - 12 lpa

Location :  Mumbai(BKC)

Employment Type: Contractual

 Payroll: -  Lobo Staffing Solutions Pvt. Ltd.