desktop support engineer (LSS08758)

About Client: Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

No. of Requirements -1

Education: Diploma,Graduate from reputed university or equivalent.

Experience:- 1+ years

Job Role:-

•  The initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email.
•  Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles.
•  Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools.
•  Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
•  Problem-Solving Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
•  Customer Service A strong commitment to providing excellent customer service and a high level of user satisfaction.
•  ITIL Knowledge Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
•  Basic Networking Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs.

Salary Budget: 3 Lpa.

Designation: Desktop Support Engineer.

Location:- Jodhpur.

Employment Type: Contractual.

Payroll: - Lobo staffing Solutions Pvt. Ltd