About Client: - Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.
Designation :IT Consultant
Job Description –
• All Calls should be attended. No calls should be left un-attended.
• Perform initial problem determination (Level 0/1).
• Open/update request in standard call management tool.
• Obtain status information from resolver groups, as applicable.
• Provide problem record status upon request, Close problem/request records.
• Coordination and follow up with application vendors (of the deployed application) to enable resolution of incidents. Log the ticket immediately within 15 minutes from reporting and inform user.
• Regular follow-up with L2/L3 for tickets closure within SLA TAT and required escalation to be made to meet the ticket SLA.
• Answer “how to” questions, reset passwords wherever applicable, and be able to explain business processes associated with implemented application functionality.
• Establish and maintain call prioritization guidelines and escalation procedures.
• Maintain an escalation/notification contact list of all application and infrastructure teams, including names and telephone.
• Escalate technical problems to Technical Support or Technical Services and re-route problems to other teams as needed and inform the user of the same.
•Shift Time 8:00 Am – 8PM ( 9 hours as per Roster ).
Qualification:- BCA, MCA, BE, BSC
Salary Budget: - 30 K
Location : Ahmedabad
Employment Type: - Contractual
Payroll: - Lobo staffing Solutions Pvt. Ltd.
Posted On:
20-Feb-2026
Function:
Technology - IT Support & Service
Industry:
Engineering Services
Location:
Ahmedabad
Employment Type:
Full Time