About Client: Our client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.
No. of Requirements - 1
Education: Any Graduate
Experience: - 1 to 3 Year.
Designation: Customer Relationship Manager
Job Description:
- Work directly with the Sales Team and Customer to get an understanding of the customers requirements, help resolve issues and ad-hoc queries that they may come up with regarding the application within the stipulated SLA for that issue or query.
- Ensure customer satisfaction is maintained with the application and provide feedback to the Product Manager whenever there is a scope of improvement, to improve the customer experience.
- Analysis of customer feedbacks regarding the application on a monthly basis, to help in decision making process for application-level changes.
- Keep track of customers requests and queries, the progress of the same and provide realistic timelines for the same while coordinating with internal teams
- Analyze Key Account trends and provide the suggestions to various teams to help overall growth of customers as well as Kaleyra business.
- Analyze clients level applications and help them build successful integrations by working closely with the client's technical team.
- Understanding requirements provided by clients and helping them with application layer setup and fulfilling their requirements.
- Record customer implementation needs, requests, and questions and discuss them with product stakeholders and have them addressed.
- Ensuring customers receive superior service by Collaborate with the sales, finance, and engineering teams
- Develop a deep understanding of customers' business and operational objectives
Salary Budget: 4 LPA
Location:- Bangalore
Employment Type: - Fix Term Contract
Payroll: - Lobo Staffing Solutions Pvt. Ltd.
Posted On:
10-Oct-2025
Function:
Customer Support & Customer Service
Industry:
Telecom
Location:
Bangalore
Employment Type:
Full Time