Executive - Technical Support (LSS07703)

About Company: Our Client is an German multinational technology conglomerate established in 1867. Its operations include automation and digitalization in the process and manufacturing industries, intelligent infrastructure for buildings and distributed energy systems, rail transport solutions, as well as health technology , digital healthcare services and Real Estates.

Location: Marthahalli, Bangalore

Position: Executive – Technical Support 

Experience:

•  1- 3 years/ Freshers can be considered Immediate Joiner.
•  Looking for a candidate with experience in Contract management related application.

Qualification: Graduate in Any Specialization.

Required Skillset:

• Fluent in English (mandatory).

• Experience in Application Support.

• Experience in Help Desk / Service Support.

• Experience with Microsoft Office.

• Knowledge of Web Development – Html, JavaScript, CSS and Rest API’s.

• Experience in SharePoint – Power User advanced knowledge (Examples: SharePoint CSOM development, SharePoint Infrastructure knowledge, PowerShell, SharePoint Roles & Permissions level).

• Knowledge and experience with advanced features in Microsoft Word, such as: content controls, formatting, references, styling templates, etc, PowerBI if possible.

Job Description:

• IT Application Support Professional Become part of young and dynamic Competence Center Team with high expansion plans with an increasing customer base and an attractive application road map.
• The CM App Competence Center Team is owner of an Application for Contract Management and provides hereby Customers with customized Contract Management solutions ensuring a smooth Contract Management process for users and the organization.
• Join the team to become an Application Support Professional and realize & maintain Contract Management use case on a SharePoint customizing level.
• Contribute to overall project success and customer satisfaction to drive business growth.
• Ensuring that issues found are tracked and driven to resolution.
•  L2 Support Engineer handles initial customer inquiries and technical issues through various communication channels, such as telephone, email, or chat.
• Responsible for basic troubleshooting, providing solutions, and escalating more complex queries to higher-level support.
•  Communicate effectively with Implementation Project Managers and anticipate issues before they become a risk to the project.
• Work with a complex Contract Management Application and maintain content. Be able to analyze & understand contract/business rules and implement those independently.
• Implement and maintain contract management use cases/templates on SharePoint customizing level.
• Support and test the further development of Contract Management Application.
• Manage technical related user request and provide solutions.
• Contribute to support activities case analysis and case pattern recognition, supportability improvements working with Stakeholders like Implementation Managers.

Salary: 5 L PA CTC

Employment Type: Contractual for 6 to 8 months and can be extendable.

Payroll: - Lobo staffing Solutions Pvt. Ltd.