About Client: Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.
No. of Requirements - 1
Education: B.E
Experience: - 1 to 2 Years
Job profile:
- Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
- L1 troubleshooting on proactive & reactive tickets/cases .
- Ticket life cycle management with all stake holders till the resolution, Escalation management.
- Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
- Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
- Ensure the Database management of the customer circuits.
- Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed
Salary Budget: - 2.52 LPA
Location:- Pune
Employment Type: - Fix Term Contract
Payroll: - Lobo Staffing Solutions Pvt. Ltd.
Job Summary
Posted On:
08-Jun-2026
Function:
Technology - IT & Information Security
Industry:
Telecom
Location:
Pune
Employment Type:
Full Time