CCA - Maharashtra (LSS08613)

About Clients:  Our client is an Indian multinational paint company, headquartered in Mumbai. The company is engaged in the business of manufacturing, selling and distribution of paints, coatings, products related to home décor, bath fittings and providing related services. The company offers a diverse range of wall paints, ensuring vibrant colors and long-lasting protection

Role:  Customer Care Associate

Job Description

• This is an individual contributor role in a high-performance environment. As a paint advisor, you will be expected to connect with potential customers, setup onsite visits and explain the entire painting process through home painting services. 

Responsibilities

·     Help and guide customers at their residence by explaining different product and finish options.

·    Daily updates of all activities on the CA app.

·    Site inspection & evaluation for surface defects and recommend most suitable solutions

·    Site measurement & preparation of painting estimate as per rate card and after consultation with store owner / Store in charge.

·     Appointment of contractors for execution of painting work Supervision of ongoing / WIP sites for ensuring adherence to Asian paints recommended guidelines and on time work completion.

·      Timely resolution of customer complaints, if any help to generate leads/clients through market visits.

·     Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help.

·     Daily reporting of the collections and site status to store owner / store in charge and senior officer.

·      Maintaining the reports / formats as mandated by Asian paints.

·      Co-ordinate with contractors and ensure their attendance in all contractor training programs organized by Asian paints.

·      Cross selling of product categories on PT sites.

·     During market scanning provide leads to other team members.

Requirements 

• Good Communication skills 
• Good relationship building power

Education: Graduate in any field 

Key Result Areas: Total sales 

Job Location:   Maharashtra

Experience: 1year

Salary:- Up to 25K NTH + PF ESIC + 3 to 4k TA

Employment Type: - Contractual

Payroll: - Lobo staffing Solutions Pvt. Ltd.