Application Engineer - Faridabad, Gurgaon (LSS08770)

About Company: Our Client is an global provider of healthcare solutions and services, its range of offerings includes the manufacture and sale of diagnostic and therapeutic products, clinical consulting, and a variety of training services. Its operations are divided into four main sectors: imaging, diagnostics, Varian Medical Systems, and advanced therapies. Imaging includes magnetic resonance, computed tomography, X-ray, molecular imaging, and ultrasound devices.

Position:– Application Engineer (Bio-Medical Equipments) (On Third-party Payroll position)

Location: Delhi (NCR), Gurgaon

Experience: 0-2 years of hands-on experience in field application in IVD industry.

Proven ability to work independently with minimal supervision. Willingness and physical ability to travel extensively across multiple cities and remote locations.

Qualification: B.Tech or Diploma in Electronics Engineering / Medi-Electronics / BioMedical / Bsc/Msc degree Life science/Biotech/Biomedical or Equivalent

Job description

• The Application Engineer is responsible for installation, Validation, training, breakdown troubleshooting, calibration, and repair of laboratory / medical diagnostic equipment at customer sites. The role demands high technical competence, strong customer handling skills, and the ability to operate independently in geographically dispersed locations.

Key Responsibilities: -

•  Perform installation, commissioning, and validation of equipment at customer sites.
•  Execute scheduled preventive maintenance as per guidelines.
•  Diagnose, troubleshoot, Replace perform system calibrations.
•  Maintain detailed service records, job cards, and visit reports in the service management system.

Field Operations: -

•  Travel extensively within assigned territory to attend application calls, installations, and PM visits. If assigned to any particular site playing role of application as well as helping customer to raise supplies in coordination with sales team.
•  Plan field schedules effectively to meet response and resolution time commitments. Carry required spares, tools, and documentation to ensure first-time-fix wherever possible.
•  Customer Support & Communication
•  Provide technical guidance and basic operational training to customer staff.
•  Ensure high levels of customer satisfaction through professional conduct and timely resolution.
•  Communicate clearly with customers regarding root cause, corrective actions, and preventive recommendations.
•  Escalate unresolved issues to regional / technical support teams as required.

Compliance & Quality

•  Adhere strictly to company safety, quality, and regulatory standards.
•  Follow EHS guidelines during site visits and equipment handling.
•  Ensure documentation is accurate and audit-ready.

Coordination & Reporting

•  Coordinate with logistics, spare parts, application, and regional support teams.
•  Submit daily / weekly service reports, expense claims, and travel plans.
•  Support management with technical inputs and field feedback.

Employment Type: Contractual for 12 months and Extendable

Payroll: - Lobo staffing Solutions Pvt. Ltd.