About Client: - Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.
Job Profile : Windows Support Engineer L2
No. of Requirements – 1
Education: Diploma,Graduate from reputed university or equivalent
Experience:- 1+ years
· Job Description-
- Windows Server L2 Support Engineer to manage, maintain, and troubleshoot Windows Server environments.
- The role involves handling escalated incidents, performing root cause analysis, supporting day-to-day operations, and ensuring high availability and performance of server infrastructure.
- Provide Level 2 support for Windows Server OS (2012/2016/2019/2022).
- Handle escalations from L1 support and resolve complex OS-level issues.
- Install, configure, patch, and maintain Windows servers (physical & virtual).
- Monitor server health, performance, and availability using monitoring tools.
- Perform incident management, problem management, and change management as per ITIL processes.Troubleshoot issues related to:Active Directory, DNS, DHCPGroup Policies (GPO)File & Print servicesWindows services and scheduled tasks
- Manage user accounts, permissions, and security policies
- Perform regular OS patching, updates, and vulnerability remediation.Support server backup and restore operations.
- Create and maintain technical documentation and SOPs.Coordinate with L3 teams, vendors, and other infrastructure teams when required.
- Participate in on-call support and planned maintenance activities
- Strong hands-on experience with Windows Server OS administration.
- Good understanding of Active Directory architecture and troubleshooting.
- Experience with VMware/Hyper-V environments.
- Knowledge of PowerShell for basic scripting and automation
- Familiarity with monitoring tools (SCOM, Nagios, or similar).
- Understanding of security best practices and hardening guidelines.
- Exposure to ITIL framework and ticketing tools (ServiceNow, Remedy, etc.).
- Strong troubleshooting, analytical, and communication skills.
- Microsoft certifications (MCSA / MCSE or equivalent).
- Experience in cloud environments (Azure – Windows VM support).
- Knowledge of patch management tools (WSUS, SCCM).Basic knowledge of networking concepts (TCP/IP, ports, firewalls).
- 24x7 support environment / rotational shifts (if applicable).
- On-call support during critical incidents.
Salary Budget: - 7 Lpa
Location :Pune
Employment Type: - Contractual
Payroll: - Lobo staffing Solutions Pvt. Ltd.
Posted On:
26-Feb-2026
Function:
Technology - IT Support & Service
Industry:
Telecom
Location:
Pune
Employment Type:
Full Time