Service Engineer(French)_Chennai (LSS07612)

About Company: Our client is an German multinational technology conglomerate established in 1867. Its operations include automation and digitalization in the process and manufacturing industries, intelligent infrastructure for buildings and distributed energy systems, rail transport solutions, as well as health technology and digital healthcare services. 

Position:  Service Engineer (French Language)

Location: SP InfoCity, Chennai

Experience: 1-4  Years 

Qualification: Any Bachelors Degree. (B.E/B.Tech preferred)

Work Mode  Hybrid

Experience:

• French Proficiency (both written and verbal) – B2 & Above.
• Excellent Communication & socially confident.
• Proficient in English.
• Good Analytical and Critical thinking for troubleshooting.
• Flexible to work in any shifts.
• Customer oriented attitude with professionalism.
• Strong multitasking, time management and target achieving skills. 

Desirable / Good to Have:
• Phone support experience with German or international customers.
• Experience with chargers, generators, or electric vehicles (EV) industry.
• Curious to learn and integrate new technologies.
• Engineering or technical background.

Job Description:

• Managing and monitoring all installed charger systems/infrastructure for light and heavy-duty vehicles.
  • Monitor functionality of AC/DC chargers installed in various locations remotely.
  • Troubleshoot any issues encountered with AC/DC charging units and propose
  solutions.
  • Interact with clients and installers located across the globe to resolve their issues
  with the product.
  • Provide 2nd and 3rd level software support by liaising with vendors and other IT
  personnel for problem resolution.
  • Address and route service tickets towards their proper resolution.
  • Conduct health check of electrical vehicle (EV) chargers, check log files to find root
  cause of the issue.
  • Provide Weekly/Monthly reports on tickets/service requests worked.
  • Write and submit timely reports on performance, targets, and customer queries.

Good to have Skills:

• Experience with chargers, generators, or electric vehicles (EV) industry.
  • Phone support experience with US/UK customers.
  • Basic scripting skills in Java/Python language.
• Knowledge of Grafana, Prometheus monitoring tool.
  • Curious to learn and integrate new technologies.
  • Knowledge on Open Charge Point Protocol (OCPP) & WebSocket communication.

 CTC:  3-10 L PA

 Employment Type: Contractual for 6 to 12 months and extendable

Payroll: - Lobo staffing Solutions Pvt. Ltd.