Order Management Specialist - Bangalore (LSS06841)

About Company:  Our Client is an German multinational technology conglomerate established in 1867. Its operations include automation and digitalization in the process and manufacturing industries, intelligent infrastructure for buildings and distributed energy systems, rail transport solutions, as well as health technology and digital healthcare services. It is the largest industrial manufacturing company and holds the position of global market leader in industrial automation and industrial software.

 Position:  Order Management/ Specialist                                 

Qualification: Any Graduate

Experience: 

• Around 2 years of experience in order processing, logistics, customer service.
•  Knowledge of ERP software (preferably SAP) and/or educational background in logistics and basic knowledge on Excel
  • Ability to work in a team.
  • Good communication and customer service skills.
  • Open-mindedness and constructive attitude to performed tasks.
  • Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
  • Open to work in Customer warehouse.

Description:

• We are currently looking for Order Management/ Specialist to join our india/international order management / logistics Centre in one of our Divisions (B2B model).
• The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.

Responsibilities:

• Processing sales orders in the system based on the input from customers and salesmen.
• Creation of Delivery note and invoices for material dispatches with relevant regulations.
• Cooperation with suppliers and shipping companies by monitoring delivery timetables.
• Controlling circulation of documents, verifying their correctness and monitoring shipping documents.
• Actively proposing process optimizations.
• Act as a stakeholder/Company's representative when communicating with customer.
• Managing returns and escalations.
• Contacts with customers via email/phone.
• Efficient training of team members including new joiners.
• Supporting Logistics Specialists in exceptions handling process.
• GS: End-to-end process – from order till invoice/cash collection.

Location : Bangalore

Employment type: Contractual

Payroll :  Lobo Staffing Solutions Pvt Ltd.