Executive - Service Desk & Order Management_Bangalore (LSS08420)

About Company: Our client is a leading technology company established 1867 and focused on industry, infrastructure, digital transformation, Healthcare, transport as well as transmission and generation of electrical power and Real Estates.

Position:– Integrated Service Desk Executive (on Thirdparty Payroll position)

Location: Marthahalli, Bangalore

Experience: 2-5 yrs

Qualification: Graduate

Will need to have good communication skills, need to be an extrovert and at least 3 to 4 years of experience in Customer Service and worked in any CRM tools.

Note:

This activity will be for Australia New Zealand Region, since it is 24/7 support employees’ weekly offs and shifts will be on rotational basis.
Saturday and Sunday could be a normal working day and weekly offs could be any other day of the week.

Skills :

Around 2 years of experience in Service Desk.
Knowledge of ERP software.
Ability to work in a team.
Good communication and customer service skills.
Open-mindedness and constructive attitude to performed tasks.
Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
MS Office packages like Word,Excel.
Excellent Verbal and written Communication skills.
Must be fast learner and should be able to think analytically.
· Accounting Knowledge.

Job Description:

Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines.
Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
Performing the assigned tasks on a timely manner with highest standards of quality.
Rigorous follow up and closure of pending queries/open topics with ownership.
Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
Adherence to robust tracking mechanism on processed transactions on a daily basis.
Flexible to work in shifts and during month ends.
Training of new associates, monitoring and tracking their performance, assisting in areas of improvement in process.

Employment type : Contractual for 1 year and can be extendable.

Payroll: - Lobo staffing Solutions Pvt. Ltd.