About Client: Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India. It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.
No. of Requirements : 1
Education: Any Graduate
Experience: 1 year+
Job Role:
- PC/Laptop maintenance.
- Microsoft outlook.
- Antivirus installation and management.
- Remote installation, group policies, installing printer.
- LAN/WAN maintenance.
- M365/O365 basic troubleshooting.
- Opening and closing trouble tickets.
- User permission and group policy administration.
- Vendor coordination for laptop/ PC related issues.
- Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM.
- Basic troubleshooting of WiFi related issues.
- Have basic understanding of IT Environment, M365/O365 products, Network.
- Answer customer trouble calls and communicate status.
- Co-ordinate with Provider’s Service Desk and provide MTTR update and collect RCA.
- Prompt escalation of issues to Level 2.
- Maintain history of problems and solutions.
- Real time LAN Network monitoring (AP, SWC)
- Co-ordinate with Provider’s Desk for Repeat Issues and requesting for Fix.
Salary Budget: 28,000 per month
Designation: Desktop Engineer
Location: Ahmedabad
Employment Type: Contractual
Payroll: Lobo staffing Solutions Pvt. Ltd.
Job Summary
Posted On:
01-Feb-2025
Function:
Technology - IT Support & Service
Industry:
Telecom
Location:
Ahmedabad
Employment Type:
Full Time