About Client: - Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.
No. of Requirements -1
Education: Any bachelor’s degree with good communication skills
Experience:-1+ year
Job Role:-
· Handle inbound and outbound customer and user calls related to KYC documentation, verification, and queries
· Achieve daily, weekly, and monthly KYC completion targets as set by the operations team
· Learn and become proficient in the internal KYC portal and its end-to-end workflow
· Identify usability issues, bugs, or process gaps in the KYC portal and submit structured feedback to the development team
· Participate in User Acceptance Testing (UAT) for new features and ongoing development releases of the KYC portal
· Develop a clear understanding of the company’s product and service portfolio to confidently assist and educate customers
· Coordinate with internal teams (operations, compliance, technology) to resolve KYC-related escalations promptly
· Maintain accurate records of customer interactions, documentation status, and resolution logs
· Ensure full compliance with regulatory and internal KYC/AML policies at all times
· Prepare and submit daily/weekly status reports on KYC completion progress using MS Excel, PowerPoint and Power BI.
Salary Budget: - 3 Lpa
Designation: - KYC operation
Location:- Delhi
Employment Type: - Contractual
Payroll: - Lobo Staffing Solutions Pvt. Ltd.
Posted On:
02-Jul-2026
Function:
Technology - IT Support & Service
Industry:
Telecom
Location:
New Delhi
Employment Type:
Full Time