About Client: Our Client is an major Indian media conglomerate that owns iconic brands like The, The Economic. Founded in 1838, it is one of India's largest media companies with a presence across publishing, television, digital media, radio, and films.
No. of Requirements - 12
Education: Any Graduate
Experience:- 3 to 8 yrs
Job Description:
. Complaint & Escalation Management:
- Personally handle all high-priority email and telephonic escalations routed to senior management, ensuring swift resolution through close coordination with branch teams.
- Follow up rigorously with branch CRM leads and Sales teams on long-pending or sensitive cases.
- Drive accountability through structured escalation dashboards and follow-through mechanisms.
Coaching & Capability Building:
- Regularly coach CRM agents at branches on issues that commonly lead to escalations.
- Strengthen preventive complaint handling by aligning teams on SOPs and sharing best practices for first-time resolution.
MIS, Insights & Preventive Escalation Management:
- · Maintain real-time dashboards highlighting repeat complaints, early warning signals, and escalation trends.
- · Analyze recurring complaint patterns and work with branches to implement corrective actions that reduce recurrence and improve resolution turnaround time (TAT). Budget & Engagement Details
Position Type: Contractual (Third-party roll)
Location: Delhi/NCR (ITO Office)
Engagement: Full-time (6-day working week)
Salary Budget: - Up to ₹8–12 Lakhs
Designation: - Sales Executive
Location:- Noida
Employment Type: - Contractual
Payroll: - Lobo Staffing Solutions Pvt. Lt
Posted On:
06-Nov-2025
Function:
Customer Support & Customer Service
Industry:
Media & Entertainment
Location:
Noida
Employment Type:
Full Time