Hr Operations Executive (LSS07943)

About Client: - Our Client is an Indian telecommunications company. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

No. of Requirements - 1

Education:BBA

Designation: HR Operations

Experience: 1 to 3 Years

Roles and Responsibilities:

• Providing the solution to the employee’s queries related to HR policies and process via calls, emails, and tickets with accuracy on timely manner

• Records the inquiries, requests, communicates resolutions, and updates cases using case management tools.

• Utilizes knowledgebase tool to provide consistent answers to employees

• As required, escalates cases to appropriate Subject Matter Expert (SME) or Center of Excellence (COE) if functional expertise is required

• Ensures timely and accurate data entry and corrections of HR transactions into systems

• Identify, navigate, research, and troubleshoot HR transactional processes related to multiple HR based applications and associated systems

• Retain ownership of assigned cases until closure with end user

• Preparing and issuing the requested documents basis the employees’ and business request

• Coordinating with the different internal stakeholders, COEs, RHR, BU HR to process the requests of the employees

• Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives

• Update and maintain knowledgebase FAQs, solutions and troubleshooting guides

• Engages in continuous process improvement activities and programs.

• Participates in key projects within the department as assigned

Salary Budget: 3.5 LPA

Location:-Pune

Employment Type: - Fix Term Contract

Payroll: - Lobo Staffing Solutions Pvt. Ltd.